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In February Leah and I purchased a new home. At our purchase date the foundation of the house was all that existed, which provided an opportunity for us to add some custom features at a lower cost than adding them after the house was complete. Chief among these features was the wiring of speakers to our patio, some internet cabling, repositioning of cable outlets, and some home security components. We contacted the builder to see if they could recommend a subcontractor to do the work for us.
CHSI was suggested as the one for the job, and accordingly I contacted Katherine and detailed the work we wanted done. She was hard to reach via cell, and rarely returned my emails. But when she did she confirmed all of the details of what we wanted, we agreed on the costs, and I gave her approval to proceed with the installation.
Over the course of the next four months CHSI did not complete any of the work the committed to doing, contrary to what Katherine was telling me every time we spoke.
As our closing date was fast approaching I contacted the builder and coincidentally Katherine from CHSI called in at the same time. The builder conferenced her in to our call and put her on the spot about our unit, and the planned installs. At that time Katherine committed to having all our work complete on July 30.
On July 31 we completed our Pre-Delivery Inspection of our new home and to our surprise (not really) CHSI had not completed any of the work requested.
Again I called the builder who in turn contacted CHSI. Katherine called me and told me that everything was done, I just couldn’t see it because it was all in the walls… Ha! This company is useless. Take heed of my words and find another custom installer.
I’m at fault for not finding another contractor when I thought that this was getting off the rails, but as none of the add ons are critical to our happiness I let it slide. But I have no idea how this company stays in business based on our experience.
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1 response so far ↓
I had the same experience you had. I just moved into my home and had Katherine’s company do the wiring on Dunpar’s referral. They told me that I must use her for insurance reason’s. It was a terrible experience to say the least. Half of my wiring doesn’t work and she’s impossible to get a hold of . The worse part is, I’ve paid in full. I believe, that both Katherine and Dunpar is responsible for this mess. I’m sure there’s other people who’ve experienced the same problem. All of us together may be able to re cope some of our money.