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Take care of your customers.
I own a small business and if I don’t take care of my customers, they don’t stay customers… which is why I’m amazed that customers/consumers continue to accept crap service and products. With our recent move into a new home I’ve become much more familiar with the layout of Home Depot than I thought possible. But as a former employee of Canadian Tire, and a proud “Support Canadian companies” kinda guy you’d think that I’d be spending my time and money there; but I’m not. Our local HD and CTC are only geographically separated by a kilometre, but they are light years apart in their approach to customer service.
It takes me longer to find a staff member at Canadian Tire than it does for me to go to Home Depot, park, find my item, pay and get back to the car.
There are staff around every corner in Home Depot and they all are willing to take you to what you are looking for. At CTC if you are lucky enough to find a staffer, they simply tell you, “Oh that’s in aisle 84.”
Is Canadian Tire still riding high on it’s Canadiana image? Or do we just happen to live near the best Home Depot and the worst Canadian Tire?
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1 response so far ↓
I understand where the question is coming from We purchased a large item from CT a couple of months ago that only partially fit into our trunk. I usually have ropes on hand but for some reason I didn’t this time. The person helping us load it into the car went to look for some twine, and after failing to find any said, “I guess you’ll have to buy some rope”. We were going to return the item on the spot, but I was able to find another staff member who knew where the twine was and we were able to tie the trunk down and we were on our way.
Buy some rope?!
Every other company (HD, RONA even IKEA) have boxes of twine sitting outside for people to use, but CT has it burried up front at customer service, which as we found out, not everyone is made aware of.