In our 3 month old condo we have brand spankin’ new Samsung laundry appliances! (P801DWN & DV4006JW1) Sadly last weekend when we attempted to start a load of laundry, the washer wouldn’t cooperate. At all. I called Samsung and their automated voice mail system connected me to TransGlobe service who were, of course, closed on the weekend. What kind of home appliance service center is closed on the weekend? When do most people use their home appliances? Wouldn’t it make sense to be open evenings and weekends?
Anywho… to make a long story short, they sent out a repair technician on Monday; he was unable to fix it. Said, “the relay is shot. We need to order a new one. Someone will call within 48 hours to let you know when we can come and replace it.”
Well 48 hours came and went without a call so I called them. After 10 minutes on hold, I reached Amber who said that she would look into it and call me back as soon as she called her service desk.
Two days later and still no call back. Finally on Friday we received an automated message saying that the part is ordered and it anticipated to arrive on September 5!!! Two weeks to get a part for a brand new appliance. Come on!! Just swap out my washer for a new one and repair the defective one on your own time. Keep the customer happy.
Apparently that isn’t in Samsung or TransGlobe’s handbook.
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