Prior to departing, we read the reviews that were posted to tripadvisor.com, and were quite concerned that we had made a mistake in selecting this resort.
The airport is small – one runway, minimal staffing, no shops or restaurants, etc… but they moved us through quite quickly. The Air Transat rep met us there, directed us to the appropriate bus and we were on our way for an enlightening bus ride (75 minutes through the countryside) to our resort. We were greeted at the resort with dancers and singers, a cool drink and a quick check in.
This is an isolated resort in a Spanish speaking third world country… the staff speak Spanish, and do their best to understand our English requests. Jenn hooked us up with her Spanish phrasebook and it has been helpful; as have the daily Spanish lessons on the pool deck!