Archive for the 'Complaints' Category

Business Must Be Good!

On April 23 I visited 20 websites of companies listed as being in Toronto, and capable/interested in building fences. On each site I completed their online forms to request a quote, or to have someone contact me for a quote.

  • April 24: A rep from Roma Fence called me back.
  • April 25: A rep from Greenbloom called me back.
  • April 28: A rep from thedeckbuilders sent me an email – without any information as to who he was or why he was emailing me. Just “When are you available for a meeting?” and it was from a generic @rogers.com address. Nothing telling me the company name, reason for this meeting, etc.

Of the 20 companies only three contacted me???? Seriously? Business must be booming if they are all willing and able to completely ignore a request from a potential new client. I had a feeling that most of my requests would disappear into cyberspace which is why I visited so many sites. And there’s the potential that they are all inundated with requests through their sites – but isn’t that the point? To generate leads and then have your sales force turn the leads into orders?

RESULTS: 19th Annual Paris To Ancaster

I was determined that 19th annual Paris To Ancaster bike race would not go down the way the 18th annual did. Sadly karma wasn’t willing to let me have my way. In 2011 I broke the titanium frame of my three-week old Litespeed CX bicycle. This year, same result. The frame broke in the spot that Litespeed repaired… and although this was only my second time riding the bike after getting it back from Litespeed, and although it was the repaired part that broke, according to Litespeed it’s not a warranty issue. So here I sit again with a broken bike frame faced with a $1300 repair bill. Alternatively I can just hang this frame on the wall as a reminder to never buy another Litespeed, and purchase a new, complete bicycle from another manufacturer.

I’m going with a new bike.

(Unlike last year I finished the race this year. On foot. Carrying my broken bike for the final hour or so… Here’s the link to my Strava data.)

Why We Will Never Go To The Watermark Irish Pub Again

On Canada Day we headed into the city to check out the Tall Ships as part of the Redpath Waterfront Festival. Many others in this great City had the same idea as the waterfront was packed. It was wonderful to see so many people out enjoying out waterfront – especially considering what a crappy weekend we’d just been through with the G20 garbage going on downtown.

After wandering around for a while we decided to grab some lunch – and where better, or so we thought, than a pub on the waterfront? We couldn’t have had a worse experience if we tried.

We made our way into the Queen’s Quay Terminal and entered the Watermark Irish Pub. No line-up despite how busy the waterfront was that day. This should have been our first clue…. but when out with a newborn, a one year old and a two-and-half year old – complete with strollers – you need to go places that can accommodate you and your gear. The Watermark has a large indoor “patio” perfect for us. We settled in to our table and ordered our drinks. The drinks arrived with one mistake – Kathryn ordered a small beer but the waitress brought a large. When we commented that it was wrong she responded by saying, “there’s nothing I can do about that. I guess I can charge you for the small instead.” Not off to a great start but in hindsight this was probably the high point for our time at the restaurant. After the drinks were dropped off we ordered our food – all standard pub fare (burgers, salads, sandwiches, nothing special at all).

The “patio” was far from full. Of the 15 or so tables only three were occupied when we arrived. Inside the restaurant it was busier but not packed by any means. While we waited for our food five other tables arrived, ordered drinks and food. Before our food had arrived some of the other tables were already finished and paying their bills. At the 30 minute mark Leah went to find our waitress to see what was the hold-up. The waitress shrugged and said she’d check on it. She never came back with a response so I went into the restaurant to look into it (40 minutes). I asked the bartender to send out the manager. He never did. So I went back into the restaurant to find the manager myself. I did. And asked her politely why our meal wasn’t on our table considering the wait. She came out to our table and said she’d look into it (50 minutes). She came back about 10 minutes later (an hour since placing our food order) and said that it would be at least another 20 minutes for our meal. This did not sit well with me. A heated exchange ensued where she told me that she asked the general manager about it and that was what he told her to tell us. I asked if that seemed fair or reasonable considering other tables had come and gone in the time we’d been there. She said, “I don’t know.”

Really? You don’t know if that’s fair or reasonable? WTF?

I asked her to send out the GM because I wanted to hear it straight from his mouth that we should wait another 20 minutes for our meal considering we’d already been there an hour. He refused to come out of the kitchen. The floor manager said that she would comp us our drinks but she couldn’t do anything else. She suggested that if I emailed the general manager he might be able to offer something more.

We will never go to the Watermark Irish Pub again. Ever.

Passport “Needed” To Enter USA

As of June 1 we are required to present a Passport or Enhanced Drivers License (EDL) to cross the border into the USA. Or are we?

Despite the fact that this change has been advertised for at least the last year, people still aren’t prepared. So what are we doing at the border to these people showing up without the proper ID? Turning them back? No, not a chance. Why would we want to enforce a law? A law designed to control the flow of people across the border!

I was in Boston a few weeks ago and had the misfortune to lose my passport while I was down there. As it was in May I was able to return to Canada by showing my drivers license. Being an adult of sound mind I knew that if I wanted to return the the US on June 6 I’d need to get my ass to the Passport office and get a new passport. So that’s exactly what I did, and this morning I’m picking it up. The process of getting a passport is quite simple – download the application, fill it in, get a couple of passport photos, have someone with a passport who knows you sign them, drop off the form at the office, pay the fee, and wait a couple of weeks. If you need it in a hurry, like I did, pay the rush processing fee.

Why isn’t everyone doing this?

Why are we letting people cross the border without a passport?

This morning on the news the spokesperson for the Peace Bridge said that they are letting people cross just as they did before June 1, but they tell the people without passports that they should get one.

What????

Let’s not be so frickin’ soft – a law is a law. If this one is open to interpretation why aren’t they all? And who gets to decide?

It Leaked

I’m faced with a dilemma regarding the newest release by The Tragically Hip. Their new album, We Are The Same, which is set for release on April 7 has leaked to the internet. Some jack ass, entrusted by the band, management, etc, has shared their copy with the world. As a fan, I will buy the album. In fact I’ve already paid for two copies through a couple of ticketing promotions they offered (Add $1 to one ticket and you got a copy of the album; and for a concert I bought tickets to you could add $20 and get a copy of the album, and a second live album – the $1 deal came out after I’d already paid the $20…)

So, do I download it? I’ve paid for the music, am I now entitled to it?

Do It Right, The First Time

Why are so many people happy to accept OK, instead of perfect? What part of the brain in a tradesperson fails to recognize that a kitchen without shelves in the cabinets is not complete? Mike Holmes (of Holmes On Homes) says it in every episode but if others did it right the first time, he wouldn’t be a TV star.

People say that it’s the squeaky door that gets the oil, but that’s often just a bandaid solution. The broken door gets fixed. It’s a small difference but it underscores what I think is a failing of society. Both doors need to be fixed. But fixing two doors is twice as much work and in our society that places such a high value on couch time, extra works loses every time.

Why I Won’t Use “The Home Improvement People”

We’re regular listeners of CFRB radio. Their morning man, Bill Carroll, regularly endorses a home reno company called “The Home Improvement People“. We want to get some additional cabinets in our kitchen, and some built-in shelves in our living room, so we gave them a call.

The sent out an estimator, and a millworker, took measurements, and shared some ideas. A few days later I received an emailed quote detailing the costs.

As our house was still owned by the builder we decided to wait until the sale closed before making changes. The closing got pushed out until just before Christmas. Now that the house is ours, we’re ready to get the shelves and cabinets. As luck would have it, Bill Carroll advertised a sale that the Home Improvement People are running – “50% off all projects!”

Woo Hoo!!! Perfect timing for us. Check out this screen capture from a Google search for Bill Carroll: “50% off SALE! On every renovation. Our Lowest Prices Ever.”

Google results for Bill Carroll

Or so I thought.

On Monday I called Home Improvement People and asked them to update my estimate to reflect their sale. Today I got a call back informing me that the sale is only 50% off the labour. And it doesn’t apply to our project. The reason? The price we gave you is the price. End of story.

It disgusts me that CFRB would broadcast such misleading advertisements, and it alarms me that there are businesses out there carrying on business this way.

Burn After Reading is what they should have done with the script

Uggh…. there were a few funny spots but the even the “league of morons” featured was not enough to make this a worthwhile trip to the theatre.

Kudos to the trailer/commercial editors as they really sucked me in on this one… and it’s rare that I get this hosed on a movie not living up to its advertising. But that’s what happened here. Professional critics seem to generally love this film stating that it is another masterpiece from the Coen Brothers; and I suppose had I been more clued in to their oeuvre – specifically O Brother, Where Art Thou?, Raising Arizona, and The Hudsucker Proxy – I probably would have skipped it completely.

Oh well.

The New 90210

So last night marked the premiere of the much hyped new 90210 and I was shocked and disappointed. I’m sure that the opening scene of a guy receiving head in the front seat of his Escalade had many parents reaching for the remotes to quickly change the channel… and I’m not sure if they’d bother to come back. The show was far too predictable, and seems to have lost the key draw from the original version – that the kids were real people. (Despite being twenty and thirtysomethings… which leads me to the highlight of last nights episode for me: Hannah Zuckerman, presumably Andrea’s daughter from the original, is delivering the news when the teacher cracks, “What is she, 30?”)

If a family has a private jet and the kid drives a Bentley Continental ($200,000 +) car I really doubt that he attends the local public high school. And the collection of Aston Martins and Ferrari’s in the school parking lot was too much.

Another bothersome point for me is that they seem to have not only stolen Shenae Grimes from Degrassi, but also many of their ideas – the media class, the newscast, and some of their editing style.

At the end of the day this show will probably succeed because it has a lot of money behind it – not because it is a good show.

Drink Outside the Box

Published: August 17, 2008

ITALY’S Agriculture Ministry announced this month that some wines that receive the government’s quality assurance label may now be sold in boxes. That’s right, Italian wine is going green, and for some connoisseurs, the sky might as well be falling.

But the sky isn’t falling. Wine in a box makes sense environmentally and economically. Indeed, vintners in the United States would be wise to embrace the trend that is slowly gaining acceptance worldwide.

Wine in a box has been around for more than 30 years — though with varying quality. The Australians were among the first to popularize it. And hardly a fridge in the south of France, especially this time of year, is complete without a box of rosé. Here in America, by contrast, boxed wine has had trouble escaping a down-market image. But now that wine producers are talking about reducing their carbon footprint — that is, the amount of carbon dioxide emitted in the transportation of wine — selling the beverage in alternative, lighter packaging instead of heavier glass seems like the right thing to do.

More than 90 percent of American wine production occurs on the West Coast, but because the majority of consumers live east of the Mississippi, a large part of carbon-dioxide emissions associated with wine comes from simply trucking it from the vineyard to tables on the East Coast. A standard wine bottle holds 750 milliliters of wine and generates about 5.2 pounds of carbon-dioxide emissions when it travels from a vineyard in California to a store in New York. A 3-liter box generates about half the emissions per 750 milliliters. Switching to wine in a box for the 97 percent of wines that are made to be consumed within a year would reduce greenhouse gas emissions by about two million tons, or the equivalent of retiring 400,000 cars.

But here’s another reason to sell wine in a box. America will soon become the largest wine market in the world. In recent years, we overtook Italy, and France is now in our sights. (This is total consumption, not per person; we are still well behind by the latter measure.) As Americans drink more wine, we will be drinking it not only on special occasions like dates and weddings, but also on Monday nights with pizza. That’s a lot of wine — and potentially a big carbon footprint.

Although some sommeliers may scoff at wine from a plastic spigot, boxes are perfect for table wines that don’t need to age, which is to say, all but a relative handful of the top wines from around the world. What’s more, boxed wine is superior to glass bottle storage in resolving that age-old problem of not being able to finish a bottle in one sitting. Once open, a box preserves wine for about four weeks compared with only a day or two for a bottle. Boxed wine may be short on charm, but it is long on practicality.

Which leads to a final reason for boxed wine: it’s so much more economical. Having an affordable glass of wine may be the best way to keep our 15-year bull market for wine consumption running. It also would help keep per-glass prices of wine from rising as the dollar falls.

The main obstacle to a smaller carbon footprint for wine is the frequently abysmal quality of wine put in boxes. But that’s an easy fix: raise the quality.

In the past few years, the boxed wine sold in America has shown some signs of improvement. There’s been wine in a stylish cardboard tube made by a top winemaker in Burgundy. There’s a good, old-vine grenache from the Pyrenees sold in a box. A succulent unoaked malbec from organically grown grapes in Argentina is now available in the United States thanks to the 1-liter TetraPak, which is also being used by three renegade Californians who have a line of wines that are sold in 250-milliliter packages — about the size of juice boxes, but without straws. And then, of course, there’s the news from Italy.

Producers everywhere need to deliver better wine in a box — and make it snappy. Perhaps they will if consumers start to demand that everyday wines that don’t need to age in a bottle be sold in a box. If you’re sorry about the change, squeeze off another well-preserved, affordable, low-carbon serving of boxed wine and mull it over.

Tyler Colman is the author of “Wine Politics: How Governments, Environmentalists, Mobsters and Critics Influence the Wines We Drink,” and he blogs at DrVino.com.