Archive for the 'Complaints' Category

In February Leah and I purchased a new home. At our purchase date the foundation of the house was all that existed, which provided an opportunity for us to add some custom features at a lower cost than adding them after the house was complete. Chief among these features was the wiring of speakers to our patio, some internet cabling, repositioning of cable outlets, and some home security components. We contacted the builder to see if they could recommend a subcontractor to do the work for us.

CHSI was suggested as the one for the job, and accordingly I contacted Katherine and detailed the work we wanted done. She was hard to reach via cell, and rarely returned my emails. But when she did she confirmed all of the details of what we wanted, we agreed on the costs, and I gave her approval to proceed with the installation.

Over the course of the next four months CHSI did not complete any of the work the committed to doing, contrary to what Katherine was telling me every time we spoke.

As our closing date was fast approaching I contacted the builder and coincidentally Katherine from CHSI called in at the same time. The builder conferenced her in to our call and put her on the spot about our unit, and the planned installs. At that time Katherine committed to having all our work complete on July 30.

On July 31 we completed our Pre-Delivery Inspection of our new home and to our surprise (not really) CHSI had not completed any of the work requested.

Again I called the builder who in turn contacted CHSI. Katherine called me and told me that everything was done, I just couldn’t see it because it was all in the walls… Ha! This company is useless. Take heed of my words and find another custom installer.

I’m at fault for not finding another contractor when I thought that this was getting off the rails, but as none of the add ons are critical to our happiness I let it slide. But I have no idea how this company stays in business based on our experience.

Rogers gets you coming, and going. Literally.

An Early Cancellation Fee (EECF) applies if, for any reason, your service is terminated prior to the end of the service agreement. The ECF is the greater of (ii) $1100 or (iii) $220 per month remaining in the service agreement, to a maximum of 400 (plus applicable taxes), and applies on each line in the plan that is terminated.

Just one more reason I’m not getting an iPhone.

http://www.rogers.com/cms/html/iphone_vpterms.shtml

EDIT: It looks like Rogers has corrected a “typo” and the rates are now $100 or $20 per month.

This incredible photo was captured during a bike race in Mexico where an idiot, driving drunk, fell asleep at the wheel and drove into the riders. One rider was killed and 10 others were injured.