Monthly Archive for June, 2010

Today I received a phone call from Ben. I don’t know Ben, and he told me as much. In late 2008 I contacted his company for a quote on some work we wanted done at our home. Our experience with his company was not very positive – so much so that I wrote a post about it.

Apparently my post about his company comes up on Google searches and is costing his business money. He asked me to remove my post. During the phone conversation I said I’d take care of it, that I’d figure something out and I made the post private so that it wasn’t out there in the blogosphere. But after some thought I realized that may not have been the right thing to do. Why did it take him 18 months to call me? He said it was because he didn’t want to incite me any further… So am I to assume that until my dissatisfaction with his company started to impact his bank balance, it wasn’t worth it for him to call and apologize? And to that point, he never apologized for the way things happened in the first place. He said, “you can’t script Bill – he says what he wants.” This shifted the blame from his company to the radio announcer who endorsed his company.

I just did some Googling and found that there are others who’ve experienced problems with his company; one even posted about it on message board but received a similar, I’m assuming, call from Ben asking them to remove their posts.

So… what should I do?